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Frequently asked questions
What is the return policy?
Thank you for shopping at Protagonyst Apparel. We are committed to providing you with high-quality products and exceptional customer service. If you are not entirely satisfied with your purchase, we're here to help.
Returns
To initiate a return, please send an email to Lexie@ProtagonystApparel.com within 30 days of receiving your order. Please include your order number, the email address used for the purchase, the item(s) you wish to return, and the reason for the return.
Our customer support team will review your request and provide you with further instructions on how to proceed with the return. Please note that any returns made without prior authorization may not be accepted.
Return / Exchange Eligibility
To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must also be in its original packaging, including any tags or labels.
Certain items are exempt from being returned. These include:
- Undergarments and swimwear (for hygiene reasons)
- Items marked for sale or clearance
- Customized or personalized items
Please ensure that you carefully check the size and measurements of the items before placing your order to minimize the likelihood of returns due to sizing issues.
Refunds
Once we receive your returned item, we will initiate the refund process. We will refund the amount paid for the returned item(s) to the original payment method used for the purchase. Please allow a few business days for the refund to be reflected in your account, depending on your financial institution.
Exchanges
If you received an incorrect size and would like to exchange it for the correct size, please indicate this in your return email. We will do our best to accommodate your request, depending on the availability of the desired size. Once we receive the returned item, we will process the exchange and ship the correct size to you. You will receive an email notification once the exchange has been processed, and the new item is on its way to you.
Return Shipping
We will provide you with a return label via email, which you can print out and use to send the clothing back to us. Please make sure to securely package the items and attach the return label to the package. Once we receive the returned item, we will proceed with the refund or exchange process.
Didn't see your question?
If you have any further questions or concerns, please don't hesitate to contact us at Lexie@ProtagonystApparel.com. We will be happy to assist you.
Note: This refund policy is subject to change without prior notice. Please refer to the refund policy on our website for the most up-to-date information.